SHIPPING & RETURN POLICY

SHIPPING POLICY

To ensure that your package is properly delivered and that you receive your package within a timely manner, please verify that your address is correctly entered and includes all relevant and required information.

PROCESSING TIMES

We know you want your order ASAP. We are just as excited for you to receive your gorgeous items! We ship all orders out within 3-7 business days of purchase.

SHIPPING COSTS RETAIL

USA: Flat rate $5.99 Free shipping on orders $74+

Canada: Calculated at checkout

International: we are working on it!

SHIPPING COSTS WHOLESALE

USA: Flat rate $14.99

Canada: Calculated at checkout

International: we are working on it!

TRANSIT TIMES

USA  3-5 business days using USPS

Canada 2-10 Business Days using Canada post

IMPORT DUTIES

Any import fees, taxes and brokerage charges are the recipient’s responsibility; consider these potential costs before placing an order. Refused packages will be returned to DESIGNSBYAREWAMI at the customer’s expense. Value of goods will be refunded, but initial shipping and return shipping are non-refundable.

LOST OR STOLEN PACKAGES

Please note that for all shipments, Designsbyarewami is not responsible for lost or stolen packages. It is the customer's responsibility to track their order and be available at the delivery address to receive the parcel. The Courier will either leave a delivery notice if the customer isn't available at the location and retry delivery at another date, or they will leave the parcel at the front door or mailbox based on their discretion. Designsbyarewami  will not be held responsible for orders that have been noted delivered via the tracking information but not received by the customer.

INCORRECT ADDRESS

If a delivery address is submitted incorrectly  when an order is placed, Designsbyarewami assumes no responsibility and cannot ship out replacement packages or refund these orders. 

If you realize that you submitted the incorrect address at the time of order, please notify us immediately via email elizabeth@designsbyarewami.com . We can correct the address only if the order has not been shipped out yet. 

 RETURN TO SENDER

Contact the carrier if your tracking information says an attempt to deliver was made, or is undeliverable and being returned to sender. This usually mean there was an error in the shipping address provided, or the carrier was unable to drop off your package. If they are unable to redeliver your package, please contact elizabeth@designsbyarewami.com with the issue, order number, and/or correct shipping address immediately. USA packages returned to sender will typically be sent to our shipping partner's warehouse in the united states and will be reshipped to you as soon as the new shipping fee is paid by the customer.
Exchanges & Return policy
We hope you love your item!  If there are any issues please reach out!

Items are non-refundable all exchanges will be at the expense of the customer

Covid-19 Delivery 

Please note that there may be delivery delays due to the current situation with COVID-19. We cannot 100% guarantee that packages will be delivered in the exact time frame stated. Although some major cities aren't as affected, there are certain provinces and rural areas that are experiencing shipment delays so please bare with us. We wish everyone well and please keep  being safe.